CAREER AT DFP

Manager, Customer Relationship Management

Requirements:

  • Minimum a Degree in Business Admin/Management
  • Minimum 10 years of relevant experience in Customer Relations
  • High degree of planning and interpersonal skills
  • Possess leadership, cultural sensitivity, relationship building attributes

 Responsibilities:

  • Plan and strategize the operation of the department to provide pre, during and post-concert experience to the customers
  • Oversee the management of Box-Office
  • Lead in management of Front of House
  • Lead in management of Subscriber/Public Relations
  • Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers

Senior Executive, Manpower Planning & Development

Requirements:

  • Bachelor’s Degree in Human Resource Management
  • Minimum 3 years of working experience in Human Resource specializing in Recruitment & Manpower Planning
  • Sound knowledge in HR Systems and policies
  • Resourceful and can work independently with minimum supervision.
  • Possess good communication and writing skills
  • Strategic thinker with data analysis skills

Responsibilities:

  • Manage and facilitate the annual manpower plan and budgeting exercise
  • Consolidate manpower requirements from line departments as per standard guidelines
  • Undertake organization structure exercises during restructuring/realignment period
  • Undertake job grading & job evaluation exercise
  • Administer and facilitate the requirement in profiling consolidated data information in the related HR system
  • Undertake recruitment activities for both staff and musicians
  • Plan and coordinate the Employee Management System (EMS) processes

Executive, Health, Safety & Environment (HSE)

Requirements:

  • Science Degree: Occupational Safety & Health Management
  • Preference for Registered Safety & Health Officer
  • 2-3 years experience in the related field
  • Technical skill e.g. process, safety management, tripod, risk assessment, ERP
  • Good Communication skills

Responsibilities:

  • Implement HSE plans and initiatives in line with DFP policy and procedures and business requirements
  • Lead and drive the implementation and control of HSE performance in the Company’s business
  • Lead and manage the operation and maintenance of DFP’s facilities
  • Plan and manage building security for all the projects /initiatives as per approved Plan and Budget
  • Develop plans and strategy on contingency and crisis management
  • Conduct annual safety plan and schedule
  • Lead in the investigation of HSE incidences and other malpractices
  • Review HSE compliance to government statutory and other regulatory requirements

Executive, Procurement & Contract

Requirements:

  • Degree in Business Admin or equivalent
  • Minimum 3 years of relevant experience in Procurement & Contracts Management
  • Sound knowledge of planning & budgeting skills
  • Exceptional verbal & written communication skills preferably English
  • Possess good business writing skills and interpersonal skills
  • High integrity, cultural sensitivity and relationship building values/attributes

Responsibilities:

  • Plan, coordinate and execute the best contracting strategy and ensure timely acquisition at the best possible price for all DFP tendering and contracting process and ensuring contract awarded within the planned schedule which include but not limited to pre-tendering, bid document preparation, review, issuance, evaluation, award recommendation and placement of award/order
  • Plan, facilitate, analyze and negotiate contracting terms and conditions or commercial with contractors in order to secure the best package deal technically and commercially for the company
  • Initiate market intelligent review/survey and update the contracting and purchasing database system to analyze market price trending and competitiveness, explore available resources and opportunity for cost saving and identify potential areas for business improvement

Executive, Business Development

Requirements:

  • Degree in Business Studies / related field
  • 4 years of experience in related field
  • High degree of planning and communication skills
  • Negotiation skills
  • Cultural sensitivity
  • Ability to work in a team and independently

Responsibilities:

  • Assist in sponsorship, donation, bequest, endowment and other initiatives, including contra/ barter relationships in order to meet operational needs of DFP/MPO
  • Assist in corporate hospitality and corporate entertainment initiatives to sustain corporate patronage for diversified revenue
  • Monitor all sponsors contracts are fulfilled including distributions of tickets, catering arrangements, publicity requirements such as sponsors logos and acknowledgements are correctly placed, etc for efficient discharge of contract obligations
  • Propose and coordinate DFP concerts to ensure a variety of attractive presentations offered to the public providers

Executive, Front of House

Requirements:

  • Degree in Business Admin/Hospitality Management
  • Minimum 3 years of relevant experience in Customer Relations/Hospitality Industry
  • High degree of planning and interpersonal skills
  • Possess leadership, cultural sensitivity, relationship building attributes 

Responsibilities:

  • Provide quality Front Of House services by performing role of Venue Officer to ensure optimum customer satisfaction
  • Ensure all operational requirements are met and communicated to the respective parties prior to the performances in order to ensure uninterrupted front of house activities

Executive, Employee Relations & Industrial Relations

Requirements:

  • Bachelor’s Degree (preferably in Human Resource Management/Law)
  • Minimum 3 years experience in Human Resource Management preferably in Industrial Relations)
  • Good communication, interpersonal and writing skills
  • Well verse with internal policies, Terms and Conditions of Employment, Labor Acts and other related regulations
  • Computer literate, must be familiar with SAP, HRIS.
  • Creative and highly organized with attention to details.

Responsibilities:

  • Develop and update HR Policies & Procedures and Standard Operating Procedures (SOP)
  • Handle and execute disciplinary cases / processes for executives, non- executive and musicians including appeal cases
  • Plan and recommend innovative programs and activities that will provide avenue for enhancement and sustenance of harmonious relationship between Management and staff
  • Implement communication and engagement programs on the latest management policy and guideline on employee relations matters
  • Plan and lead the implementation of staff welfare and recreational programs
  • Prepare monthly and quarterly reports and analyzes data / trends, identify issues and recommend actions with regards to IR/ER issues

Executive, Technical Services

Requirements:

  • Degree in Mechanical or Electrical
  • Have interest in wide range of music, including classical music
  • Minimum 5 years experience in building construction & systems installation
  • High degree of planning and interpersonal skills.
  • Possess leadership, cultural sensitivity, relationship building attributes. 

Responsibilities:

  • To plan, schedule and affect systematic evaluation of equipment and systems on reliability
  • To evaluate proposals by vendors/contractors to ensure technical suitability and cost optimization.
  • To ensure compliance with regulatory bodies on engineering process flow with proper SOPs on efficiency and safety.
  • To assist in planning and monitoring of departmental budget

Supervisor, Box Office

Requirements:

  • Sijil Pelajaran Malaysia or Certificates in Hotel Management / Customer Service Courses
  • 4 years experience in Sales and Customer Service environment
  • Experience as Team Leader or trainer desired but not essential
  • Experience in handling reservations processing or customer relationship database systems would be an advantage
  • Good communication skills in Bahasa Malaysia and English
  • Basic knowledge of office software for simple analysis and report generation work
  • Good leadership skills and ability to promote teamwork
  • High initiative and ability to handle crisis with little supervision

Responsibilities:

  • Check and supervise the operation of Box Office counter
  • Provide assistance by being the first point of reference for ticketing related matters
  • Prepare operations reports to ensure that all transactions are accounted for and system records are accurately updated
  • Prepare monthly duty schedule to ensure adequate manpower available for the daily operation
  • Monitor the sales of merchandise and to ensure all transactions are recorded accordingly

Clerk, Box Office

Requirements:

  • Sijil Pelajaran Malaysia (with credit in English & Mathematics) or Diploma in Hospitality / Tourism / Hotel Management or related field
  • Minimum 1 year experience in a Customer Service environment and handling reservations processing or customer relationship database systems is desirable
  • Good communication skills in Bahasa Malaysia and English
  • Basic knowledge of office software or preferably reservations processing systems
  • Working schedule may include weekends and evenings

Responsibilities:

  • Attend to customer inquiries over the phone or at the counter
  • Attend to the Ticket Collections Counter on performance
  • Process ticket bookings and purchases at the counter and over the phone
  • Carry out sales on DFP and MPO merchandise
  • Assist the Box Office Supervisors/Executives in patron database maintenance exercises

Junior Technician, Lighting

Requirements:

  • Minimum Certificate in Audio Visual
  • Minimum 1 year experience in live entertainment industry
  • Have interest in various categories of music, including classical
  • Some experience in planning and interpersonal skills
  • Good team spirit & relationship building attributes 

Responsibilities:

  • Assist Lighting Technician in planning professional lighting needs and requirements
  • Assist Lighting Technician in systems and equipment maintenance, check and testing on regular basis
  • Assist Lighting Technician in administrative work spares inventory general storage and reports documentation
  • Assist Lighting Technician on installation, provide technical expertise and operate lighting systems & equipment for rehearsals & performances

Technician, Concert & Hall Facilities

Requirements:

  • Minimum Certificate in Mechanical or Electrical Engineering
  • Minimum 3 years experience in building construction & systems installation
  • Some exposure in planning and interpersonal skills.
  • Possess some leadership, cultural sensitivity, relationship building attributes.

Responsibilities:

  • Assist in planning & supervision of venue systems and mechanical & electrical equipment during repairs/maintenance
  • Ensure optimization of cost management during repairs/ maintenance
  • Ensure compliance with regulatory bodies for venue operations especially on safety concerns
  • Assist in planning and monitoring of spares inventory
  • Provide safety briefing to outside vendors and contractors prior to issuance of working permits

Stage Crew

Requirements:

  • Minimum Sijil Pelajaran Malaysia
  • Interest in wide range of music, especially classical
  • Minimum 1 year of experience in organizing & setting-up of live performances
  • Some interpersonal skills.
  • Cultural sensitivity & relationship building attributes.

Responsibilities:

  • To set stage furniture and instruments in a timely manner
  • To act as front line for repairs/maintenance of stage furniture & instrument
  • To safely store instruments in their respective rooms and cubicles
  • To pack instruments safely in their respective roadcases for tours and outreach programs
  • To assist other departments when required to move (or rearrange) heavy items and furniture

Clerk, Business Development

Requirements:

  • Minimum Sijil Pelajaran Malaysia
  • 3 years of experience in clerical tasks
  • Able to operate Personal Computer
  • Good command of English and Bahasa Malaysia language 

Responsibilities:

  • Assist Business Development Executives in producing Purchase Request and releasing Purchase Order
  • Assist in coordinating events by the Business Development Department
  • Archive all sponsorship collaterals and DFP concert items handled by the Business Development Department
  • Preparation of correspondence, minutes of meeting, performance pass applications and departmental reports
  • Undertake the preparations of all related documents with regards to Immigration, Central Agency For Application For Filming and Performance By Foreign Artistes (PUSPAL) and Tax’s requirements on guest artists
  • Preparation and follow-up of requests for payments and invoices.
  • Provide administrative assistance as and when required.

Interested candidates are invited to submit a complete CV stating personal particulars, employment history, qualifications and current salary together with a passport sized photograph.

Please direct your applications to:

The Director,
HRM & Administration Department
DEWAN FILHARMONIK PETRONAS
Level 2, Tower 2
PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur.
Email : career@dfp.com.my

  • Only short-listed candidates will be notified.
  • All applications will be treated in the strictest confidence.