CAREER AT DFP

Manager, Customer Relationship Management

Requirements:

  • Minimum a degree in Business Admin/Management
  • Minimum 10 years of relevant experience in Customer Relations
  • High degree of planning and interpersonal skills
  • Possess leadership, cultural sensitivity, relationship building attributes 

Responsibilities:

  • Plan and strategize the operation of the department to provide pre, during and post-concert experience to the customers
  • Oversee the management of Box-Office
  • Lead in management of Front of House
  • Lead in management of Subscriber/Public Relations
  • Foster and sustain effective working relationships and rapport with the government authorities, business and management institutions, national and key industry players and service providers

Senior Executive, Manpower Planning & Development

Requirements:

  • Bachelor’s Degree in Human Resource Management
  • Minimum 3 years of working experience in Human Resource specializing in Recruitment & Manpower Planning
  • Sound knowledge in HR Systems and policies
  • Resourceful and can work independently with minimum supervision.
  • Possess good communication and writing skills
  • Strategic thinker with data analysis skills

Responsibilities:

  • Manage and facilitate the annual manpower plan and budgeting exercise
  • Consolidate manpower requirements from line departments as per standard guidelines
  • Undertake organization structure exercises during restructuring/realignment period
  • Undertake job grading & job evaluation exercise
  • Administer and facilitate the requirement in profiling consolidated data information in the related HR system
  • Undertake recruitment activities for both staff and musicians
  • Plan and coordinate the Employee Management System (EMS) processes

Executive, Procurement & Contracts

Requirements:

  • Degree in Business Admin or equivalent
  • Minimum 3 years of relevant experience in Procurement & Contracts Management
  • Sound knowledge of planning & budgeting skills
  • Exceptional verbal & written communication skills preferably English
  • Possess good business writing skills and interpersonal skills
  • High integrity, cultural sensitivity and relationship building values/attributes

Responsibilities:

  • Plan, coordinate and execute the best contracting strategy and ensure timely acquisition at the best possible price for all DFP tendering and contracting process and ensuring contract awarded within the planned schedule which include but not limited to pre-tendering, bid document preparation, review, issuance, evaluation, award recommendation and placement of award/order
  • Plan, facilitate, analyze and negotiate contracting terms and conditions or commercial with contractors in order to secure the best package deal technically and commercially for the company
  • Initiate market intelligent review/survey and update the contracting and purchasing database system to analyze market price trending and competitiveness, explore available resources and opportunity for cost saving and identify potential areas for business improvement

Executive, Business Development

Requirements:

  • Degree in Business Studies / related field
  • 4 years of experience in related field
  • High degree of planning and communication skills
  • Negotiation skills
  • Cultural sensitivity
  • Ability to work in a team and independently

Responsibilities:

  • Assist in sponsorship, donation, bequest, endowment and other initiatives, including contra/ barter relationships in order to meet operational needs of DFP/MPO
  • Assist in corporate hospitality and corporate entertainment initiatives to sustain corporate patronage for diversified revenue
  • Monitor all sponsors contracts are fulfilled including distributions of tickets, catering arrangements, publicity requirements such as sponsors logos and acknowledgements are correctly placed, etc for efficient discharge of contract obligations
  • Propose and coordinate DFP concerts to ensure a variety of attractive presentations offered to the public

Executive, Front of House

Requirements:

  • Degree in Business Admin/Hospitality Management
  • Minimum 3 years of relevant experience in Customer Relations/Hospitality Industry
  • High degree of planning and interpersonal skills
  • Possess leadership, cultural sensitivity, relationship building attributes 

Responsibilities:

  • Provide quality Front Of House services by performing role of Venue Officer to ensure optimum customer satisfaction
  • Ensure all operational requirements are met and communicated to the respective parties prior to the performances in order to ensure uninterrupted front of house activities

Executive, Health, Safety & Environment (HSE)

Requirements:

  • Science Degree : Occupational Safety & Health Management
  • Preference for Registered Safety & Health Officer
  • Minimum 2-3 years in the related field
  • Technical skill e.g. process, safety management, tripod, risk assessment, ERP
  • Good Communication skills

Responsibilities:

  • Implement HSE plans and initiatives in line with DFP policy and procedures and business requirements
  • Lead and drive the implementation and control of HSE performance in the Company’s business
  • Lead and manage the operation and maintenance of DFP’s facilities
  • Plan and manage building security for all the projects /initiatives as per approved Plan and Budget
  • Develop plans and strategy on contingency and crisis management
  • Conduct annual safety plan and schedule
  • Lead in the investigation of HSE incidences and other malpractices
  • Review HSE compliance to government statutory and other regulatory requirements

Clerk, Box Office

Requirements:

  • Sijil Pelajaran Malaysia (with credit in English & Mathematics) or Diploma in Hospitality / Tourism / Hotel Management or related field
  • Minimum 1 year experience in a Customer Service environment and handling reservations processing or customer relationship database systems is desirable
  • Good communication skills in Bahasa Malaysia and English
  • Basic knowledge of office software or preferably reservations processing systems
  • Working schedule may include weekends and evenings 

Responsibilities:

  • Attend to customer inquiries over the phone or at the counter
  • Attend to the Ticket Collections Counter on performance
  • Process ticket bookings and purchases at the counter and over the phone
  • Carry out sales on DFP and MPO merchandise
  • Assist the Box Office Supervisors/Executives in patron database maintenance exercises

Junior Technician, Sound

Requirements:

  • Minimum Certificate in Audio or Audio-Visual
  • Minimum 1 year experience in conference or entertainment industry
  • Have interest in various categories of music, including classical
  • Good team spirit & relationship building attributes 

Responsibilities:

  • Assist in planning & implementation of audio needs and requirements of rehearsals & performances
  • Assist in media transferring work aspect of archive material documents
  • Assist on installation, provide technical expertise and operate audio systems & equipment for rehearsals & performances
  • Assist in managing spares inventory, general storage and reports documentation

Stage Crew

Requirements:

  • Minimum Sijil Pelajaran Malaysia
  • Interest in wide range of music, especially classical
  • Minimum 1 year of experience in organizing & setting-up of live performances
  • Some interpersonal skills
  • Cultural sensitivity & relationship building attributes 

Responsibilities:

  • To set stage furniture and instruments in a timely manner
  • To act as front line for repairs/maintenance of stage furniture & instrument
  • To safely store instruments in their respective rooms and cubicles
  • To pack instruments safely in their respective roadcases for tours and outreach programs
  • To assist other departments when required to move (or rearrange) heavy items and furniture

Junior Technician, Lighting

Requirements:

  • Minimum Certificate in Audio Visual
  • Minimum 1 year experience in live entertainment industry
  • Have interest in various categories of music, including classical
  • Some experience in planning and interpersonal skills
  • Good team spirit & relationship building attributes 

Responsibilities:

  • Assist Lighting Technician in planning professional lighting needs and requirements
  • Assist Lighting Technician in systems and equipment maintenance, check and testing on regular basis
  • Assist Lighting Technician in administrative work spares inventory general storage and reports documentation
  • Assist Lighting Technician on installation, provide technical expertise and operate lighting systems & equipment for rehearsals & performances

Interested candidates are invited to submit a complete CV stating personal particulars, employment history, qualifications and current salary together with a passport sized photograph not later than 31 August 2017.

Please direct your applications to:

The Director,
HRM & Administration Department
DEWAN FILHARMONIK PETRONAS
Level 2, Tower 2
PETRONAS Twin Towers
Kuala Lumpur City Centre
50088 Kuala Lumpur.
Email : career@dfp.com.my

  • Only short-listed candidates will be notified.
  • All applications will be treated in the strictest confidence.